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Ricardo Brossard

Systems engineer · AI and automation

Artificial intelligence that works inside your business.

I design, build and maintain AI systems connected to the tools you already use. Direct contact, end to end.

What I build

Three service areas, combined to fit what your business needs.

AI agents that answer, understand and get things done

Assistants and agents that work inside your business: they answer customers on WhatsApp or on the web, read emails and documents, classify, reply and run tasks in your systems. With clear limits: data, numbers and money go through tested code, and anything that calls for judgment is decided by a person.

Includes

  • Customer service assistants on WhatsApp and the web
  • Agents that run tasks with tools
  • Questions, searches and reports on your own information, with cited sources
  • Classification and data extraction from emails, messages and documents
  • Evaluation before anything goes live

Your systems, connected. Your processes, automatic.

I make the tools you already use talk to each other, so information flows from one to the next on its own. If you already use n8n or Make, what you have keeps working. Whatever carries business rules moves to code in Python or TypeScript, with tests like any other software.

Includes

  • Online stores and marketplaces: orders, payments, stock and shipping from every channel in one place
  • WhatsApp with Meta's official API, a shared inbox and automatic follow-ups
  • Integrations with APIs, webhooks and the software you already have
  • Automatic reading of emails and forms, with no duplicates
  • Syncing between systems and data extraction from websites
  • Scheduled tasks that run on their own and keep a log

Apps and systems built for how you operate

Web platforms and apps for Android and iPhone, management systems and customer portals, with online payments and a screen for each person involved. Designed around how your team works.

Includes

  • Apps that install on the phone without going through the app stores
  • Mercado Pago payments end to end
  • Appointments, bookings, orders and real-time tracking
  • Management systems with statuses, owners and history
  • Dashboards with the business numbers: sales by channel, stock by warehouse, margin after fees

And after delivery, I stay on.

Maintenance, improvements and new features on what we built. The system keeps running, adapts to changes in the business and grows in stages.

What it can do in your business

The same systems adapt to any industry. A few examples of what can be automated.

  • Answer WhatsApp with AI, at any hour

    • Appointments and reminders at clinics and health centers
    • Bookings at gyms and sports centers
    • Orders at stores and restaurants
    • Inquiries at car dealerships
  • Gather inquiries from every channel and assign them to the right person

    • Real estate agencies
    • Professional firms
    • Enrollment at schools and institutes
    • Sales teams
  • Take payments online and coordinate everyone involved

    • Delivery and home orders
    • Appointments and bookings with a deposit
    • Customer portals with payments
    • Wholesale orders
  • Read documents and put together reports with AI

    • Receipts at accounting firms
    • Technical reports
    • Sales proposals
    • Property valuations
  • Pull data from several sources and build reports automatically

    • Sales reports
    • Sports clubs and leagues
    • Inventory and logistics
    • Dashboards for management
Your industry is not here?Tell me how you work today and we will see what can be connected and automated.Message me on WhatsApp

Connects with what you use today

And with whatever you add tomorrow: any system that has an API.

  • WhatsApp
  • Mercado Pago
  • Mercado Libre
  • Tiendanube
  • Instagram
  • Gmail
  • Google Calendar
  • Google Sheets
  • Excel
  • Google Maps
  • Meta Ads
  • Tokko Broker
  • n8n
  • Make
  • Shopify
  • OpenStreetMap

Two ways to work together

Custom

Your system, designed for your operation

I map how you work, design the solution and build it in stages. After delivery, I maintain it and help it grow.

Message me on WhatsApp
Product

TomaNota, ready to use

For shops that sell on WhatsApp: AI assistant, online menu with QR and counter orders on one board. Monthly subscription: TomaNota handles the integration and the servers.

The same assistant adapts to stores that sell on Instagram and WhatsApp: order status, shipping and pickup.

Explore TomaNota

How I work

  1. 01

    I learn how you work today

    Before proposing anything, I map the real process, the tools you use and where time gets lost.

    You get:a diagnosis and a proposal in stages

  2. 02

    I build in stages

    Each stage is delivered working, and you try it before we move on to the next one. All of it with automated tests.

    You get:each stage working and tested

  3. 03

    I get it up and running

    Setup, connection to your tools and support for the team during the first days.

    You get:the system running with your team

  4. 04

    I maintain it and help it grow

    After delivery I stay on: adjustments, improvements and new features as the business changes.

    You get:support and ongoing improvements

From the blog

Applied AI, integrations and automation, told from real projects.

See all articles
7 min read

Six channels, zero manual entry: how a real estate agency's inquiries come in on their own

How I got inquiries from listing portals, Facebook and the website into a real estate agency's CRM on their own: no duplicates, with their property and agent.IntegrationsAutomationBest practicesRead the article
6 min read

An AI that chooses instead of writing: from 3 seconds to half a second with Jev

I added Jev, a model that classifies in half a second, in front of an OpenAI model: it handled 33% to 41% of the cases on its own, cheaper and with no loss in accuracy.AIAgentsEvaluationRead the article

Frequently asked questions

Do you work with any industry?

Yes. Answering customers, connecting systems and automating tasks works for any business: what changes is how each one operates, and that is the first thing I look into.

Who do I talk to during the project?

Me, end to end: I learn how you work, design, build, launch and maintain the system.

How long does a project take?

It depends on the scope. We split it into stages, and each one is delivered working and tested.

How much does it cost?

It depends on what you need. Message me, we'll talk it through and I'll send you a proposal in stages.

Does it connect with what I already use?

If the tool allows integrations, yes: WhatsApp, Instagram, Mercado Pago, Mercado Libre, Tiendanube, Google, your management software and any system with an API.

What if I already use n8n or Make?

What you already have keeps working, and I connect it to the new pieces. For alerts and simple connections they work very well. When a flow starts carrying business rules (prices, stock, order statuses), that part moves to code with automated tests, in a repository you own, and the flow calls it when it needs it.

Can the AI make mistakes?

That is why I design it with limits: the model understands and proposes, but data, numbers and money go through tested code, and anything sensitive is approved by a person.

How do I know it works?

Every system has automated tests that run on every change, and you try each stage before we move on to the next.

What happens after delivery?

I offer maintenance and evolution: the system keeps running, adjusts to changes in the business and adds features in stages.

Is the code in my name?

Yes, from day one: the repository, the services and the credentials are in your company's name, and each stage is delivered with its documentation.

What is the difference between a custom project and TomaNota?

With a custom project, I build your system. TomaNota is a ready-made product for stores that sell over WhatsApp, with a monthly subscription, that takes care of everything.

Which part of your business could be running on its own?

Tell me how you work today. I'll reply personally.